TrakCost Privacy Policy
Last updated: March 16, 2026
TrakCost (“TrakCost”, “we”, “our”, or “us”) provides a cloud-based construction ERP platform that unifies project management, financial accounting, procurement, and client/vendor management for construction businesses. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.
1. Introduction
TrakCost provides a cloud-based construction ERP platform that unifies project management, financial accounting, procurement, and client/vendor management for construction businesses. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.
2. Data We Collect
We may collect the following categories of data: - Account information: name, email address, password (hashed), company name, company size, role, and contact details you provide during sign-up or onboarding. - Company and project data: project names and types, work items/BOQ, BOQ categories (Excavation, Concrete, Finishings, etc.), task details, budgets, financial records, invoices, purchase orders, expenses, and related documentation. - Client and vendor data: business names, contact information, linked projects, invoices, POs, and expense history. - Financial and transactional data: invoice headers and line items, tax details (VAT, withholding tax, retention percentages, admin fees, cost-plus fees), payment records, journal entries, reconciliation data, and financial reports. - Usage data: pages visited, feature usage, configuration settings, and time spent within modules such as Projects, Accounting, Invoicing, Purchase Orders, Expenses, and CRM. - Technical data: IP address, browser type, device information, and basic log data collected to secure authentication and sessions through our modern infra (Supabase & Next.js). You are responsible for ensuring that any personal data of third parties (such as your clients, vendors, or employees) entered into TrakCost has been collected and shared in accordance with applicable laws.
3. How We Use Data
We use collected data to: - Provide and operate the TrakCost ERP platform, including project management, invoicing, accounting, procurement, and reporting modules. - Configure your environment (company settings, chart of accounts, roles and permissions, localization settings, and lookup values). - Maintain security of the platform, including authentication, authorization, and audit logging. - Improve product performance and user experience, including analyzing anonymized or aggregated usage patterns. - Provide onboarding, training, and customer support. - Communicate with you about service updates, feature changes, and marketing content where permitted by law. - Comply with legal obligations, including tax, financial, and audit requirements in the jurisdictions where we operate.
4. Legal Bases for Processing
Depending on your location, we process personal data on the following legal bases: - Performance of a contract: to deliver the services under our agreement with you or your company. - Legitimate interests: to secure, maintain, and improve TrakCost and to communicate important service-related information. - Consent: for specific marketing or optional product-related communications, where required. - Legal obligations: to meet applicable financial, tax, accounting, and regulatory requirements, particularly for MENA-region compliance.
5. Data Sharing and Transfers
We may share data with: - Service providers: infrastructure, database, authentication, email delivery, analytics, and support tools that help us operate TrakCost. These providers are bound by confidentiality and data protection obligations. - Professional advisors: legal, accounting, or security consultants under appropriate confidentiality terms. - Authorities: when required to comply with applicable law, legal process, or enforceable governmental requests. We do not sell your personal data. If we engage in any corporate transaction (such as merger, acquisition, or asset sale), your data may be transferred as part of that transaction subject to continued protection.
6. International Data Transfers
TrakCost is built for the MENA region with support for local tax and Arabic/RTL language, but our infrastructure may be hosted in other regions. Where data is transferred across borders, we implement appropriate safeguards in line with applicable law.
7. Data Retention
We retain personal data for as long as: - Your account or subscription remains active. - Necessary to provide services, support, and reporting. - Required by applicable law. For financial, tax, and accounting records, we typically retain data for 10 years as per statutory requirements in many MENA jurisdictions (including Egypt and the Gulf). Upon termination of service, we may anonymize or aggregate data for analytics, and we will delete or securely archive identifiable data within a commercially reasonable timeframe, subject to legal retention obligations.
8. Your Rights
Subject to local law, you may have the right to: - Access personal data we hold about you. - Correct inaccurate or incomplete data. - Request deletion of your personal data, subject to our legal obligations. - Object to or restrict certain processing activities. - Withdraw consent where processing is based on consent. Requests can be submitted via our contact channels listed on the website (e.g., Contact or Support pages).
9. Cookies and Similar Technologies
Our website and app may use cookies or similar technologies to: - Maintain sessions and authentication. - Remember language and interface preferences (including Arabic/English selection and RTL/LTR layout). - Analyze usage to improve performance. Where required, we will present a consent banner allowing you to manage cookie preferences.
10. Children’s Privacy
TrakCost is a business-focused ERP platform and is not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the “Last updated” date and, where appropriate, notify you through the platform or by email.
12. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us using the details on the Contact or Support page of the TrakCost website.